Start with the company on your confirmation
Narayu helps with search and planning. Unless a page clearly states otherwise, the selected booking provider or transport operator handles the ticket transaction.
Contact the booking provider for
- Payment problems
- Ticket delivery or missing confirmation
- Name, date, seat, or passenger changes
- Cancellation and refund requests
- Operator cancellation or schedule changes
- Baggage, boarding, pickup, or check-in questions tied to a specific booking
Contact Narayu for
- A broken affiliate link
- An incorrect route description
- A website or accessibility problem
- A saved-trip or planning-tool issue
Before contacting support
Have the provider name, booking reference, passenger name, route, departure date, payment receipt, and the email address used at checkout. Do not post card numbers, passport images, or other sensitive information in a public message.